1. Introduction
Welcome to Shri Sai Cabs Mahabaleshwar. We provide reliable vehicle rental and tourist cab services in and around Mahabaleshwar, connecting multiple cities.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services through our website, mobile applications (if any), or by contacting us directly for a booking.
By using our Services, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect various types of information to provide and improve our Services to you.
A. Personal Information
This is information that can be used to identify you directly or indirectly. We collect this when you make a booking, register an account, or contact us.
| Information Type | Purpose of Collection |
|---|---|
| Contact Data | Full Name, Email Address, Mobile Phone Number. |
| Booking Details | Pickup/Drop-off location (Mahabaleshwar, Pune, Mumbai, etc.), Date, Time, Number of Passengers, Type of Vehicle requested. |
| Payment Information | Partial bank/card details for online transactions (Processed by secure third-party payment gateways; we do not store full payment card details). |
| Identity Verification | (If required by law or for large bookings): Copy of ID proof (e.g., Aadhaar/Passport) to ensure safety and compliance. |
B. Usage Data and Cookies
We may also collect information that your browser sends whenever you visit our website or access our service ("Usage Data"). This includes:
- Your computer's Internet Protocol (IP) address.
- Browser type and version.
- Pages of our Service that you visit.
- Time and date of your visit, and time spent on those pages.
- Data collected via Cookies and similar tracking technologies (used for site functionality and analytics).
3. How We Use Your Information
Shri Sai Cabs Mahabaleshwar uses the collected data for various purposes:
- To Provide Services: To confirm, manage, and execute your cab bookings, and to notify you about the status of your ride.
- To Improve Service: To analyze usage patterns, troubleshoot technical issues, and improve our fleet and booking process.
- Safety and Security: To verify driver/passenger identity, prevent fraud, and ensure the safety of our passengers and vehicles.
- Communication: To send you service updates, important notices regarding your bookings, and (with your explicit consent) promotional and marketing offers.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and resolve any disputes.
4. Disclosure of Your Information
We do not sell or rent your Personal Information to third parties for their marketing purposes. We may disclose your data only in the following limited circumstances:
- To Our Drivers/Vendors: We share necessary details (Your Name, Contact Number, Pickup/Drop-off Location) with the assigned cab driver or vehicle vendor to successfully execute your trip.
- To Third-Party Service Providers: We may employ third-party companies to facilitate our Services, such as payment gateway providers, website hosting partners, and analytics providers. These third parties are bound by confidentiality obligations and are only authorized to use your data to perform services on our behalf.
- Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to:
- Comply with a legal obligation or government request (e.g., Police, RTO).
- Protect and defend the rights or property of Shri Sai Cabs Mahabaleshwar.
- Protect the personal safety of users or the public.
5. Data Security
The security of your data is paramount to us. We strive to use commercially acceptable means to protect your Personal Information. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
While we take reasonable and appropriate security measures (in line with the Digital Personal Data Protection Act, 2023, where applicable), we cannot guarantee its absolute security.
6. Your Data Rights
You have the following rights regarding the personal data we hold about you:
- Access: You have the right to request copies of your Personal Information we hold.
- Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Withdrawal of Consent: You have the right to withdraw your consent for us to process your Personal Information for purposes where consent was the basis of processing (e.g., marketing). Please note this may affect our ability to provide certain services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:
Shri Sai Cabs Mahabaleshwar
Address: At-Bondarwadi (Dhangarwadi), Tal-Mahabaleshwar, Post-Metgutad, Dist-Satara, Pin Code: 412806
Phone/Mobile: 9075738980 / 9284887635
Email: shreesaicabsmahabaleshwar@gmail.com